Frequently Asked Questions

We guide families through three key steps:

1. Intuition – You sense something isn’t right

2. Awareness – You begin to understand why

3. Advocacy – You feel confident taking the next steps

Our role is to help you move from uncertainty to clear, empowered decision-making.

We encourage you to:

• Share your full story in your intake forms

• Use voice-to-text if it’s easier — just speak freely

• Trust your instincts as a parent

Your insights are incredibly valuable, and they help us provide the most meaningful care possible.

Before your visit, you’ll receive our detailed Story Form through our secure system, Jane App.

This form allows you to:

• Share your child’s full history and your concerns

• Tell us what you’re noticing at home

• Provide details that might otherwise get missed

We encourage you to be as detailed as possible — even the smallest insight can be incredibly important.

We review your entire story before you arrive.

This means:

• No time is wasted on paperwork during your visit

• You’re not juggling forms while caring for your baby

• We can ask thoughtful, personalized questions right away

Instead of starting from scratch, we begin your visit already understanding your baby — allowing for a much more efficient, educational, and meaningful experience.

Getting started is simple — and designed to be as smooth and stress-free as possible.

The easiest way to begin is to send us a text.

Our team is quick to respond, and your message comes directly to us. If it’s after hours, we’ll follow up first thing in the morning.

You can also email us, but texting is the fastest and most preferred way to connect.

Once you text us, we’ll:

• Connect with you directly

• Send helpful information and educational videos tailored to your baby’s age

• Walk you through what to expect from our process

When you’re ready to move forward, we’ll guide you to the next step.

We’ve intentionally built our communication around texting because:

• It’s faster and more convenient for families

• It allows us to respond thoughtfully and efficiently

• It helps us keep track of every detail you share

Every message you send becomes part of your baby’s story — and sometimes, the smallest detail can make the biggest difference.

From your very first text, our goal is to:

• Gather meaningful information

• Understand your baby’s full picture

• Prepare thoroughly before you even walk through our doors

So when you arrive, the focus is exactly where it should be:

on your child, your concerns, and creating a clear plan forward.

No — we are a fully out-of-network clinic, and this is a very intentional decision.

Our model of care is built around time, depth, and true collaboration — and that simply isn’t possible within a traditional insurance-based system.

At health:latch, we:

• Spend significant time reviewing your baby’s story before you arrive

• Provide in-depth, one-on-one Discovery Visits (often much longer than standard appointments)

• Collaborate in real-time with other providers when needed

• Offer continued support through follow-ups and communication after your visit

This level of care often goes far beyond what insurance models allow, where visits can be limited to just a few minutes.

We’ve chosen not to compromise the quality of care your family receives.

Because we are out-of-network:

• Payment is made directly to our office at the time of service

• We provide you with a medical superbill after your visit

• You can submit this to your insurance provider for potential reimbursement

Many families do receive partial reimbursement, but it depends entirely on your individual insurance plan.

While we hope you receive reimbursement:

We cannot guarantee coverage or payment from your insurance provider.

Whether you come to health:latch or not, we encourage every family to:

Seek a therapy-first approach.

Because in our experience:

• Therapy is where the real progress happens

• Therapy is where children truly grow and improve

Therapy is where the “magic” happens